Help Center | Riant

Updated September 7, 2026

Getting Started

How Riant works and where we operate today.

Booking a Cake

Requesting quotes, comparing bakers, and confirming your order.

Delivery & Pickup

Fulfillment windows, transit, and what to expect on event day.

Allergens & Dietary Needs

How to communicate allergies and what to expect from bakers.

Payments, Tax & Refunds

Accepted methods, tax, receipts, tipping, and how protection works.

Cancellations

Your options, the grace period, and what happens if a baker cancels.

Issues, Reviews & Account

Reporting problems, leaving reviews, and managing your account.

Can't find what you're looking for?

Our team is here to help.

General Support

For customers — orders, payments, account help

We typically respond within 24 hours

support@riant.app

Baker Support

For bakers — applications, earnings, dashboard help

We typically respond within 24 hours

hello@riant.app

How can we help?

Getting Started

How does Riant work?

Is Riant free for customers?

What cities does Riant serve?

Why are there only a few bakers right now?

How is my personal information handled?

Booking a Cake

How do I request a quote?

How long do bakers have to respond?

Can I request quotes from multiple bakers?

How do I message my baker?

What if I need to change my order after paying?

Wedding cakes — anything different?

Delivery & Pickup

How do delivery and pickup windows work?

When and where do I see the address?

What if I'm late to my pickup window?

What if my cake is damaged in transit?

Allergens & Dietary Needs

How do I tell my baker about an allergy?

Are baker kitchens allergen-free?

Vegan, gluten-free, kosher, or halal — can bakers accommodate?

What if I have a serious reaction after eating my cake?

Payments, Tax & Refunds

What payment methods are accepted?

Is tax included in the quoted price?

How does payment protection work?

Can I tip my baker?

Where is my receipt?

Cancellations

How do I cancel an order?

What is the cancellation policy?

What is the 24-hour grace period?

What if my baker cancels or can't fulfill the order?

Issues, Reviews & Account

What should I do if there's a problem with my order?

What if my baker doesn't show up on event day?

What if the cake doesn't match what I ordered?

How long does dispute resolution take?

How do I leave a review?

How do I update my email or password?

How do I close my account?

How do I export my personal data?

Can't find what you're looking for?

General Support

Baker Support