Terms of Service

1. Acceptance of Terms

These Terms of Service (the "Terms") form a binding legal agreement between you and Riant Technologies Inc., a corporation incorporated under the laws of Canada with its principal place of business in Vaughan, Ontario ("Riant," "we," "us," or "our").

By accessing or using the Riant platform, by clicking "Sign Up," "Accept," or any equivalent button, or by otherwise indicating your assent, you agree to be bound by these Terms, our Privacy Policy, our Community Guidelines, and — if you are a Provider — the Provider Agreement. If you do not agree to these Terms, you must not access or use the Platform.

Please read Sections 11 (Limitation of Liability), 13 (Dispute Resolution), 13.4 (Class Action Waiver), and 13.5 (Arbitration Opt-Out) carefully. These sections affect your legal rights, including your right to bring claims in court and to participate in class proceedings.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years of age (or the age of majority in your province or territory of residence, if higher);
• Have the legal capacity to enter into a binding contract under the laws of your jurisdiction;
• Not be barred from receiving services under the laws of Canada or any other applicable jurisdiction;
• Not have previously been suspended or removed from the Platform; and
• Use the Platform only for lawful purposes.

If you are using the Platform on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

3. Definitions

The following capitalized terms have the meanings set forth below:

• "Platform" means the Riant website at riant.app, any associated mobile applications, APIs, and all related services operated by Riant.
• "Provider" (also "Baker" or "Seller") means any individual or entity that lists, offers, or sells products or services through the Platform.
• "Customer" (also "Buyer") means any individual or entity that browses, requests a quote, or purchases products or services through the Platform.
• "User" means any person who accesses the Platform, whether as a Provider, Customer, or visitor.
• "Profile" (also "Service Offering") means any product or service information, photographs, pricing, or related content published by a Provider on the Platform.
• "Order" means a confirmed transaction between a Customer and a Provider initiated through the Platform.
• "Platform Fee" means the service fee retained by Riant on each transaction, as disclosed at checkout.
• "Your Content" means any text, images, photographs, reviews, ratings, messages, or other materials you submit, post, or upload through the Platform.
• "Collective Content" means Your Content together with all other content available on the Platform.

4. Platform Role

Riant operates a technology platform that connects Customers with independent Providers. We provide the venue and the supporting tools — discovery, messaging, payments, and dispute mediation — but we are not a party to any underlying contract between a Customer and a Provider for the supply of cakes, baked goods, or related services.

Riant does not:

• Employ, supervise, or control Providers in the performance of their craft;
• Own, prepare, package, deliver, or sell any cake or other product offered by a Provider;
• Independently verify the credentials, licences, permits, food-handler certifications, or insurance of Providers (although we may, at our discretion, request, review, or display certain information);
• Guarantee the quality, safety, legality, or suitability of any Provider, Profile, product, or service; or
• Act as the agent of either Customers or Providers in any transaction.

Providers are independent business owners and independent contractors of their own businesses. The contract for any product or service ordered through the Platform is solely between the Customer and the Provider.

Merchant of Record. Although Providers contract directly with Customers for the underlying goods, Riant acts as the Merchant of Record for the processing of payments and the collection and remittance of Canadian sales taxes (GST/HST and provincial sales taxes, where applicable) in accordance with the Canada Revenue Agency's Marketplace Rules for Digital Platforms. This means Riant appears on payment statements and tax receipts and is responsible to tax authorities for the collection and remittance of those taxes.

5. User Accounts

To access certain features of the Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration;
• Maintain the security and confidentiality of your account credentials;
• Promptly update any changes to your information;
• Accept responsibility for all activities that occur under your account; and
• Notify us immediately at legal@riant.app of any unauthorized access to your account.

You may not transfer or assign your account to any other person or entity. You are solely responsible for safeguarding your password and all activities conducted through your account. We reserve the right to suspend or terminate accounts in accordance with Section 14 (Termination).

6. Customer Terms

As a Customer, you acknowledge and agree that:

• Your contract for any product or service is with the Provider, not with Riant;
• You are responsible for communicating your requirements — including dietary restrictions, allergens, fulfilment date, and any other material details — clearly and accurately to the Provider before confirming an Order;
• Allergen reliance. Providers operate independent home and commercial kitchens that handle a wide range of ingredients, including common allergens (wheat, dairy, eggs, tree nuts, peanuts, soy, sesame, and others). Cross-contact is possible even when a Provider takes reasonable precautions. If you or a recipient have a severe allergy, you must (i) disclose it clearly in writing to the Provider before confirming the Order, (ii) confirm the Provider's ability to accommodate it, and (iii) make your own independent assessment of the risk. Riant does not verify allergen-handling practices and is not responsible for allergic reactions resulting from any product ordered through the Platform;
• You will review the Provider's Profile, ratings, and reviews before placing an Order;
• The Provider's cancellation policy (Flexible, Standard, or Strict) is disclosed before payment and governs refund eligibility, subject to the platform-wide grace period described below;
• Grace period. Regardless of the Provider's policy, you may cancel for a full refund within 24 hours of payment, provided your event is at least 48 hours away at the time of cancellation. See the Help Center for full details;
• You assume the ordinary risks associated with engaging an independent Provider, including risks relating to taste, appearance, and timing.

7. Provider Terms

As a Provider, you acknowledge and agree that:

• You are an independent contractor operating your own business and are not an employee, agent, partner, or joint venturer of Riant;
• You are solely responsible for obtaining and maintaining all required licences, permits, food-handler certifications, and registrations applicable to your business;
• You are solely responsible for compliance with all applicable laws and regulations, including food safety, labelling, allergen disclosure, consumer protection, and tax laws (other than the Canadian sales tax remittance handled by Riant as Merchant of Record);
• You will keep your Profile, availability, and pricing accurate and up to date;
• You will fulfil Orders in a timely and professional manner consistent with your Profile and quote;
• Insurance. You represent that you maintain, or will maintain prior to fulfilling any Order, commercial general liability insurance and product liability insurance appropriate to the scale and nature of your business, in amounts customary for independent food businesses in your province. You agree to provide proof of coverage upon Riant's reasonable request. Failure to maintain appropriate insurance may result in suspension or removal from the Platform.

Additional terms specific to Providers — including payout, dispute response, suspension, and tax-reporting obligations — are set forth in the Provider Agreement, which is incorporated into these Terms by reference.

8. Marketplace Transactions, Fees & Payments

All transactions on the Platform are subject to the following:

• Pricing. Pricing is set by Providers and may vary by Order. The total amount you pay — including the Platform Fee and applicable taxes — is displayed before you confirm payment.
• Currency. All transactions are denominated in Canadian Dollars (CAD).
• Platform Fee. Riant retains a Platform Fee on each transaction, as disclosed at checkout. The Platform Fee compensates Riant for operating the marketplace, payment infrastructure, dispute mediation, and customer support.
• Payment processor. Payments are processed by Stripe, Inc. ("Stripe"). By using the Platform, you also agree to Stripe's terms and privacy policy. Riant does not store full payment-card numbers.
• Funds held until fulfilment. Customer payments are held by Riant (via Stripe) and released to the Provider only after the Order is completed and the report-issue window has elapsed without an open dispute.
• Sales tax. Riant calculates and collects applicable Canadian sales taxes (GST/HST and provincial sales taxes) at checkout based on the Order's fulfilment location and remits them to the appropriate authorities. Tax amounts are itemized on receipts.
• Payout holds. Riant may hold, delay, or reverse any payout pending investigation of a reported issue, dispute, suspected fraud, chargeback, or violation of these Terms.
• Refunds & resolutions. Riant may, in its sole and reasonable discretion, issue full or partial refunds, credits, or transfer reversals to Customers in order to resolve disputes consistent with the cancellation policy in effect and these Terms.
• Cooperation. Both Customers and Providers agree to cooperate with Riant's investigation process, including providing requested evidence and responding within the timeframes specified by Riant.

9. Prohibited Activities

You agree not to engage in any of the following in connection with your access to or use of the Platform. Violation may result in immediate suspension or termination of your account, forfeiture of pending payouts, removal of content, reporting to law-enforcement authorities, and pursuit of civil remedies.

9.1 Fraudulent and Deceptive Conduct

• Using false, misleading, or inaccurate information in your account, Profile, or any communication on the Platform;
• Creating or maintaining multiple accounts for deceptive purposes, including evading suspension or ban;
• Impersonating any person or entity, or misrepresenting your affiliation with a person or entity;
• Engaging in price manipulation, fake reviews, review-trading, or any scheme to artificially influence Platform metrics;
• Submitting fraudulent orders, chargebacks, or payment disputes.

9.2 Platform Integrity

• Accessing, scraping, crawling, or data-mining any portion of the Platform through automated means without our prior written consent;
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive source code;
• Introducing malicious code, viruses, worms, or other harmful material;
• Interfering with, disrupting, or overloading the Platform's servers, networks, or infrastructure;
• Circumventing or disabling security features;
• Attempting to gain unauthorized access to any portion of the Platform or to other accounts.

9.3 Fee Circumvention

• Contacting Users discovered through the Platform for the purpose of completing transactions outside the Platform to avoid Platform Fees;
• Soliciting or encouraging Users to transact outside the Platform to circumvent Riant's payment processing or dispute protections;
• Using the Platform's messaging system to exchange contact information for the purpose of off-platform transactions prior to completing an initial transaction through Riant.

9.4 Harmful Conduct

• Harassing, threatening, intimidating, or bullying any other User;
• Posting or transmitting content that is defamatory, obscene, pornographic, vulgar, hateful, or that promotes discrimination based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic;
• Stalking, doxing, or revealing another User's personal information without their consent;
• Violating the rights of others, including intellectual property, privacy, or publicity rights.

9.5 Legal Compliance

• Using the Platform for any unlawful purpose or in violation of any applicable law or regulation;
• Facilitating money laundering, terrorist financing, or other financial crimes;
• Listing, selling, or promoting products or services that are illegal, counterfeit, or infringing;
• Failing to comply with applicable food safety, health, or consumer protection laws when offering products or services through the Platform.

Riant reserves the right to investigate and take appropriate action against anyone who, in Riant's sole and reasonable discretion, violates this Section, including without limitation removing offending content, suspending or terminating accounts, withholding or reversing payouts, reporting to law-enforcement authorities, and pursuing any available civil remedies.

For a plain-language summary of these expectations, see our Community Guidelines.

10. Electronic Communications

By creating an account or using the Platform, you consent to receive electronic communications from Riant, including:

• Transactional communications: Order confirmations, quote notifications, payment receipts, payout notifications, and dispute updates;
• Service communications: Account verification, security alerts, password resets, policy updates, and other administrative notices;
• Marketing communications: Promotional offers, feature announcements, and newsletters (only where you have provided express or implied consent under CASL).
• SMS and push notifications: Where you have provided a mobile number or enabled push notifications, transactional alerts (Order updates, quote responses, dispute notices, payout events). Standard message and data rates may apply. You may disable push notifications in your device settings or reply STOP to opt out of SMS at any time; disabling these channels does not exempt you from receiving the same notices via email while your account remains active.

You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

CASL compliance. Our commercial electronic messages identify Riant as the sender, include our mailing address and contact information, and provide a one-click unsubscribe link. You may opt out of marketing communications at any time through your account settings or via the unsubscribe link in any marketing email. You cannot opt out of transactional or service communications while your account remains active, as these are essential to operating the Platform. We retain consent records as required by Canada's Anti-Spam Legislation (CASL).

11. Intellectual Property

11.1 Riant's Intellectual Property

The Platform and its original content, features, functionality, design, source code, and underlying technology are the exclusive property of Riant Technologies Inc. and its licensors, and are protected by Canadian and international copyright, trademark, patent, trade-secret, and other intellectual property laws. The Riant name, logo, and all related marks are trademarks of Riant Technologies Inc. You may not use our marks without our prior written permission.

11.2 Your Content License

By posting Your Content on the Platform, you grant Riant a non-exclusive, worldwide, royalty-free, sub-licensable licence to use, reproduce, modify, adapt, publish, translate, distribute, store, prepare derivative works of, and display Your Content in connection with operating, promoting, and improving the Platform and Riant's business.

Licence duration. The licence granted in this Section continues for as long as Your Content remains on the Platform. For Your Content that forms part of a public Profile, completed transaction record, review, or aggregated statistic, the licence is irrevocable and perpetual to the extent reasonably necessary for the operation, integrity, and historical record of the Platform. For all other Your Content, the licence terminates within thirty (30) days after you remove it from the Platform, except for backup, archival, and legal-compliance copies retained in the ordinary course.

You represent and warrant that (a) you own or have the necessary rights, consents, and permissions to grant the foregoing licence; and (b) Your Content does not infringe, misappropriate, or violate any third party's intellectual property, publicity, privacy, or other rights.

11.3 Feedback

If you submit feedback, suggestions, ideas, or proposals to Riant about the Platform, you agree that such feedback is non-confidential and that Riant may use it for any purpose without obligation, attribution, or compensation to you.

11.4 Copyright Infringement

If you believe content on the Platform infringes your copyright, please contact us at legal@riant.app with: (i) identification of the copyrighted work; (ii) identification of the allegedly infringing material and its URL; (iii) your contact information; (iv) a statement that you have a good-faith belief the use is unauthorized; and (v) a statement, made under penalty of perjury, that the information is accurate and that you are the rights-holder or authorized to act on the rights-holder's behalf. We will respond to valid notices in accordance with applicable Canadian and international law.

12. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. RIANT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT;
• WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, AVAILABLE, OR ERROR-FREE;
• WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED;
• WARRANTIES REGARDING THE QUALITY, SAFETY, LEGALITY, OR SUITABILITY OF ANY PROVIDER, PROFILE, PRODUCT, OR SERVICE;
• WARRANTIES THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION OBTAINED FROM RIANT OR THROUGH THE PLATFORM CREATES ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN SUCH JURISDICTIONS, THE FOREGOING EXCLUSIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RIANT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE PLATFORM; (B) ANY CONDUCT OR CONTENT OF ANY USER OR THIRD PARTY ON THE PLATFORM; (C) ANY CONTENT OR INFORMATION OBTAINED FROM THE PLATFORM; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (E) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY PROVIDER OR CUSTOMER, EVEN IF RIANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL RIANT'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE TOTAL PLATFORM FEES PAID BY YOU TO RIANT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR, IF YOU HAVE PAID NO PLATFORM FEES IN THAT PERIOD, ONE HUNDRED CANADIAN DOLLARS (CAD $100).

THE LIMITATIONS IN THIS SECTION APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT RIANT HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILFUL MISCONDUCT.

14. Termination

14.1 Termination by You

You may close your account at any time through your account settings or by contacting legal@riant.app. Closure does not affect Orders that are already in progress: you remain responsible for fulfilling, paying for, or completing any open Order, and Riant remains responsible for processing any pending refunds, payouts, or disputes related to those Orders.

14.2 Termination by Riant

Riant may, in its sole and reasonable discretion, suspend or terminate your account, restrict your access to the Platform, remove your content, or refuse to provide services, with or without notice, if:

• You materially breach these Terms, the Provider Agreement, or our Community Guidelines;
• We are required to do so by law, court order, or governmental authority;
• We reasonably believe your account presents a risk of fraud, chargeback, financial loss, or harm to other Users; or
• We discontinue the Platform or any material feature of it.

14.3 Effect of Termination

Upon termination of your account:

• Your right to access and use the Platform ceases immediately;
• Pending payouts may be held pending resolution of any open dispute, chargeback, or investigation, and may be forfeited where termination results from a material breach;
• Riant may retain certain Your Content as part of the public transaction record, completed reviews, or as required by law (see Section 11.2);
• Personal data is retained, deleted, or anonymized in accordance with our Privacy Policy;
• You may request a copy of your personal data, or its deletion, in accordance with the rights described in our Privacy Policy, subject to retention obligations imposed by law (including tax, anti-fraud, and accounting record-keeping requirements); and
• Sections that by their nature should survive — including Sections 8 (with respect to amounts owed), 11, 12, 13, 15, 16, and 18 — survive termination.

15. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Riant and its officers, directors, employees, agents, affiliates, subsidiaries, and licensors (collectively, the "Indemnified Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your access to or use of the Platform;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party right, including intellectual property, publicity, confidentiality, property, or privacy rights;
• Any claim that Your Content caused damage to a third party;
• Any transaction, agreement, or dispute between you and any other User; or
• Your negligence or wilful misconduct.

This indemnification obligation survives the termination of your account and these Terms.

16. Dispute Resolution

16.1 Order Disputes

Disputes between Customers and Providers regarding specific Orders are handled through the following process:

• Step 1 — Direct resolution: Customer and Provider attempt to resolve the issue directly via Platform messaging within 24 hours.
• Step 2 — Escalation: If unresolved, either party may escalate by reporting an issue through the Platform's reporting feature or by contacting Riant support.
• Step 3 — Riant review: Riant will review evidence from both parties — including messages, photos, Order details, and other relevant documentation — and issue a determination that is final and binding as between Customer and Provider with respect to the release of held funds and platform-side remedies (refunds, credits, payout release, and transfer reversals). This determination does not extinguish either party's separate legal rights against the other outside the Platform, which remain subject to Section 16.4.

During an investigation, Riant may hold the Provider's payout. Possible outcomes include:

• Full refund to the Customer;
• Partial refund to the Customer;
• Credit toward a future Order;
• Determination that the Order was fulfilled as agreed, with payout released to the Provider.

Reporting window. Customers must report Order issues within seventy-two (72) hours of the Order's scheduled fulfilment time. Reports submitted after this window may not be eligible for investigation. Providers are required to respond to dispute notices within forty-eight (48) hours, as set forth in the Provider Agreement.

Riant's determination on Order disputes is final and binding on both the Customer and the Provider. This Section 16.1 governs Order-specific disputes only; broader disputes are governed by Sections 16.3–16.6.

16.2 Release

To the fullest extent permitted by applicable law, you release Riant, its officers, directors, employees, agents, affiliates, and subsidiaries from any and all claims, demands, damages (actual and consequential), losses, costs, and expenses of every kind, known and unknown, arising out of or in any way connected with disputes between you and one or more other Users, including disputes regarding the quality, condition, safety, or legality of any product or service, the accuracy of any Profile, or the conduct of any User.

16.3 Informal Resolution Required

Before initiating arbitration, you agree to attempt to resolve any dispute informally by contacting legal@riant.app with a written description of the dispute, the relief sought, and your contact information. Riant will attempt to resolve the dispute within thirty (30) days. If we cannot resolve it within that period, either party may initiate arbitration under Section 16.4.

16.4 Arbitration Agreement

Subject to Sections 16.1, 16.5, 16.7, and 16.8, any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved through final and binding arbitration administered by the ADR Institute of Canada, or such other neutral arbitral institution as the parties may mutually agree in writing, under its Arbitration Rules in effect at the time of the dispute. The arbitration shall take place in Toronto, Ontario, conducted in English, before a single arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Carve-outs. The arbitration agreement does not apply to: (a) claims to enforce or protect intellectual property rights of either party; (b) claims that may be brought in a small-claims court of competent jurisdiction (in Ontario, the Small Claims Court for matters at or below the monetary limit set by the Courts of Justice Act); or (c) injunctive or equitable relief sought in aid of arbitration.

16.5 Class Action Waiver

YOU AND RIANT EACH AGREE THAT ANY DISPUTE-RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING AGAINST RIANT. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND RIANT EACH WAIVE ANY RIGHT TO A JURY TRIAL.

16.6 Severability of Arbitration Clause

If the class action waiver in Section 16.5 is found unenforceable in a particular case, then the entire arbitration agreement in Section 16.4 shall be deemed null and void with respect to that case, and any such claim shall proceed in court of competent jurisdiction in Ontario. All other provisions of these Terms, including the rest of this Section 16, shall remain in full force and effect.

16.7 Arbitration Opt-Out

You have the right to opt out of the arbitration agreement in Sections 16.4 and 16.5 by sending written notice to legal@riant.app within thirty (30) days of first accepting these Terms (or within thirty (30) days of any material modification to this arbitration provision). Your notice must include your name, mailing address, the email associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, you and Riant agree to submit to the exclusive jurisdiction of the courts of the Province of Ontario.

16.8 Quebec Residents

If you are a consumer ordinarily resident in the Province of Quebec, certain provisions of these Terms — including the limitation of liability in Section 13, the arbitration agreement in Section 16.4, and the class action waiver in Section 16.5 — may not apply to you to the extent prohibited by the Quebec Consumer Protection Act (RLRQ c P-40.1) or other mandatory provisions of Quebec law. Nothing in these Terms is intended to limit your non-waivable statutory rights as a Quebec consumer.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Subject to Sections 16.4, 16.7, and 16.8, the courts located in the Province of Ontario shall have exclusive jurisdiction over any legal proceedings arising out of or relating to these Terms.

18. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, the Community Guidelines, and any applicable Provider Agreement, constitute the entire agreement between you and Riant regarding the Platform and supersede all prior agreements, whether oral or written.
• Severability: If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
• Waiver: No waiver by Riant of any term or condition shall be deemed a continuing waiver, and any failure of Riant to assert a right or provision shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without Riant's prior written consent. Any attempted assignment without such consent is null and void. Riant may freely assign or transfer these Terms, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.
• Force Majeure: Riant shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond Riant's reasonable control, including acts of God, natural disasters, pandemics, government actions, power failures, internet or telecommunications disruptions, cyberattacks, fire, flood, earthquake, civil unrest, war, terrorism, strikes, or the failure of any third-party service upon which the Platform depends. During any period of force majeure, Riant's obligations shall be suspended to the extent affected.
• Notices: All notices to Riant under these Terms should be sent to legal@riant.app. Notices to you will be sent to the email address associated with your account and are deemed received when sent, provided no delivery failure notification is received.
• Modifications: We may modify these Terms from time to time. We will provide notice of material changes by email to registered Users and by posting a prominent notice on the Platform at least thirty (30) days before they take effect (except where a shorter period is required by law or to address security or compliance issues). Your continued use of the Platform after the effective date of the changes constitutes your acceptance of the modified Terms. If you do not agree, you must stop using the Platform and may close your account under Section 14.1.
• Accessibility: Riant is committed to providing an accessible Platform consistent with WCAG 2.1 Level AA guidelines and the principles of the Accessibility for Ontarians with Disabilities Act (AODA). To request accommodations or report accessibility barriers, contact legal@riant.app.
• International Users: The Platform is operated from Canada and intended for use within Canada. If you access the Platform from outside Canada, you do so on your own initiative and are responsible for compliance with local laws. Jurisdiction-specific privacy rights are described in the Privacy Policy.
• Survival: Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive, shall survive the termination of these Terms.
• Provincial Variations: These Terms are drafted with reference to the consumer-protection, sale-of-goods, and electronic-commerce legislation of the Province of Ontario, where Riant currently operates. Where you reside or use the Platform from a Canadian province other than Ontario, references in these Terms to the Consumer Protection Act, 2002 (Ontario), the Sale of Goods Act (Ontario), the Electronic Commerce Act, 2000 (Ontario), or any other Ontario-specific statute are deemed to refer to the equivalent legislation of the province in which you reside, and any mandatory provincial consumer-protection law applicable to you prevails to the extent of any conflict. Riant will publish a Provincial Schedule for each province upon launch in that province; the Provincial Schedule forms part of these Terms upon publication and supersedes any conflicting Ontario-specific reference for users in that province.
• Language: The parties confirm their express wish that these Terms and all related documents be drawn up in English. Les parties confirment leur volonté expresse que la présente convention et tous les documents s'y rattachant soient rédigés en anglais.

19. Contact Us

If you have any questions about these Terms of Service, please contact us: