Provider Agreement

1. Independent Contractor & Non-Exclusive Relationship

You expressly acknowledge and agree that:

• You are an independent contractor and not an employee, agent, joint venturer, or partner of Riant.
• This Agreement is non-exclusive. You are free to engage with other platforms, marketplaces, and customers outside of Riant at any time.
• Riant does not direct or control the manner in which you produce or deliver your products or services. You determine your own hours, recipes, methods, and pricing.
• Riant does not set prices, hold inventory, or take title to your products. Riant operates a venue connecting Customers and Providers and acts as the merchant of record solely for payment-processing and tax-collection purposes.
• Nothing in this Agreement creates an employment, agency, franchise, or partnership relationship.
• You are not entitled to any employee benefits from Riant, including health insurance, paid leave, retirement contributions, or workers' compensation.

As an independent contractor, you are solely responsible for all taxes, social contributions, and government remittances applicable to self-employed individuals in your jurisdiction.

2. Eligibility, Age & Compliance

By becoming a Provider on Riant, you represent and warrant that:

• You are at least 18 years of age, or the age of majority in your province of residence, whichever is greater, and have the legal capacity to enter into this Agreement.
• You have all necessary licenses, permits, certifications, and registrations required to operate your business in your jurisdiction.
• You comply, and will continue to comply, with all applicable federal, provincial, and municipal laws and regulations.
• You are not prohibited from receiving services under the laws of Canada or any other applicable jurisdiction (including economic-sanctions lists).
• The information you provide during onboarding and throughout your use of the Platform is accurate, complete, and current.

Riant does not verify your compliance status. You are solely responsible for determining and meeting all legal requirements applicable to your business. Failure to maintain compliance may result in immediate suspension or termination of your account.

3. Provider Representations & Warranties

You represent and warrant on a continuing basis that:

• You have full right, power, and authority to enter into and perform this Agreement.
• Your products and services do not infringe the intellectual property, privacy, publicity, or other rights of any third party.
• All content you upload to the Platform (including portfolio images, descriptions, and business names) is owned by you or properly licensed for use.
• You will not engage in fraudulent, deceptive, or misleading practices, including fake reviews, manufactured ratings, or impersonation.
• You will not use the Platform to launder funds, evade taxes, or circumvent applicable laws.

4. Food Safety & Allergen Disclosure

Because Riant facilitates the sale of food products, you specifically represent and warrant that:

• You comply with all applicable food safety laws, regulations, and licensing requirements, including (where you operate in Ontario) the Ontario Food Premises Regulation, O. Reg. 493/17 under the Health Protection and Promotion Act.
• You hold any required food handler certifications and operate from a kitchen that is registered or otherwise lawfully permitted under applicable provincial and municipal rules.
• You disclose, on every listing and quote, the presence of any of Health Canada's priority allergens and gluten sources (peanuts, tree nuts, sesame, milk, eggs, fish, crustaceans and molluscs, soy, wheat and triticale, sulphites, mustard) reasonably expected in the product.
• You honour, in good faith, all Customer-disclosed allergen restrictions or you decline the order. You will not represent that a product is "free from" a given allergen unless you have controls in place to substantiate that claim.
• You do not resell baked goods or products manufactured by a third party as your own.
• You promptly notify Riant at legal@riant.app of any food safety incident, recall, allergic reaction, or illness reported in connection with your products.

4.5 Recall & Withdrawal

If you become aware that any product you fulfilled through the Platform may be unsafe, mislabelled, contaminated, or affected by a Health Canada recall of an ingredient you used, you must (a) notify Riant within 24 hours via legal@riant.app or the in-Platform incident channel, (b) cooperate in good faith with Customer notification, and (c) honour any reasonable refund or remediation Riant directs in accordance with the Cancellation & Refund Policy.

4.6 Foodborne-Illness Reporting

You must report to Riant any Customer complaint of suspected foodborne illness within 24 hours of receiving it, and cooperate in good faith with any investigation conducted by Riant or by federal, provincial, or municipal public health authorities.

5. Profile Standards & Intellectual Property License

5.1 Profile Standards

All Provider Profiles must meet the following standards:

• Accurate and complete descriptions of products or services.
• Authentic photos that you created or are properly licensed to use. Stock photos, AI-generated images, or images of products you did not create are not permitted.
• Transparent pricing without hidden fees.
• Accurate availability and lead-time information.
• Clear disclosure of limitations, allergens, and special requirements.

Riant reserves the right to remove or modify Profiles that do not meet these standards, that contain misleading or inaccurate information, or that violate our policies. We may also require evidence supporting claims made in your Profile.

5.2 License Grant to Riant

You grant Riant a non-exclusive, royalty-free, worldwide, sublicensable, transferable license to host, store, reproduce, modify (including resizing, cropping, format conversion, and AI-assisted captioning or alt-text generation), display, distribute, transmit, and otherwise use your Provider Content (including portfolio images, descriptions, business name, and logo) for the purposes of operating, providing, improving, promoting, and marketing the Platform. This license includes the right to feature your Provider Content in marketing channels (including the Platform itself, email, social media, blog content, paid advertising, and press materials).

You retain ownership of your Provider Content. The license is non-exclusive — you remain free to use the same content elsewhere.

5.3 Survival of License

Upon termination of this Agreement, the license in Section 5.2 terminates, except that Riant may continue to use Provider Content already incorporated into marketing materials published prior to termination for a period of 90 days following termination, after which Riant will use commercially reasonable efforts to retire or replace such uses.

6. Service Standards & Response Times

As a Provider, you agree to:

• Respond to quote requests within 48 hours of receipt.
• Confirm or decline a paid order within 24 hours of payment. Orders that remain unconfirmed past 24 hours may be automatically cancelled and refunded by Riant.
• Deliver products or services as described and agreed upon.
• Communicate professionally with Customers through Platform messaging.
• Honour confirmed orders, agreed pricing, and pickup or delivery commitments.
• Address Customer concerns and complaints promptly and professionally.
• Maintain high quality standards for your products and services.

Repeated failure to meet these standards — including consistently low ratings, late deliveries, missed response windows, or unresolved Customer complaints — may result in reduced visibility on the Platform, temporary suspension, or permanent termination of your Provider account under Section 15.

For behavioural expectations that apply to all users, see our Community Guidelines.

7. Payments, Fees & Stripe Connect

7.1 Pricing

You set your own prices. Riant does not control, recommend, or fix the prices you charge.

7.2 Platform Fee

Riant charges a platform fee of 20% on each transaction processed through the Platform. The platform fee covers payment processing, platform infrastructure, customer support, and marketing — Riant absorbs all credit card processing costs. The current fee schedule is available at the Fee Schedule.

7.3 Stripe Connected Account Agreement

Payment processing and payouts are handled by Stripe, Inc. and its affiliates ("Stripe"). As a condition of receiving payouts, you must complete Stripe Connect onboarding and accept the Stripe Connected Account Agreement ("Stripe CAA"), which governs the relationship between you and Stripe. You agree to comply with the Stripe CAA at all times. Riant may suspend your ability to receive payouts if Stripe restricts, suspends, or terminates your Stripe account.

7.4 Payouts

Payouts are automatically transferred to your connected Stripe account approximately 72 hours after the event date, subject to the applicable Riant payout schedule, dispute holds (Section 9), and Stripe's own payout-availability rules.

7.5 Fee Changes

Riant reserves the right to modify the platform fee rate. Changes will be communicated to you in advance via the Platform or email. Your continued use of the Platform after the effective date constitutes acceptance of the updated fee.

8. Tax Obligations

8.1 Sales Tax — Riant as Merchant of Record

Riant collects and remits applicable sales taxes (including GST, HST, PST, and QST where applicable) on transactions processed through the Platform where required by law, acting as the merchant of record for these tax-collection purposes. The sales tax amount is calculated based on the transaction location and is charged to the Customer at checkout. You do not need to collect sales tax on orders processed through Riant.

8.2 Your Income Tax

You are solely responsible for all tax obligations related to your business income, including income tax and any tax registration or filing requirements in your jurisdiction. Riant does not withhold income taxes on your behalf. Payouts you receive represent your pre-tax business income. You are responsible for maintaining your own tax records and consulting with a tax professional as needed.

8.3 CRA Reporting Rules for Digital Platform Operators

Riant is a "reporting platform operator" under Part XX of the Income Tax Act (Canada) — the Reporting Rules for Digital Platform Operators ("MRDP"). You acknowledge and authorize Riant to collect, verify, and report to the Canada Revenue Agency (and, where applicable, to provincial tax authorities and partner-jurisdiction authorities) information about you and your activities on the Platform, including your name, address, date of birth or business registration date, tax identification numbers (Social Insurance Number for sole proprietors, Business Number for incorporated entities, GST/HST registration number), bank account identifiers, and gross consideration paid or credited to you in each calendar quarter.

8.4 Tax Identification Provision Obligation

You agree to provide the tax identification information described in Section 8.3 promptly upon request and to update it within 30 days of any change. If you fail to provide required information, Riant may suspend payouts, restrict your account, and is required by law to take additional steps that may include account closure. Riant will provide you with a copy of the information reported about you on or before the statutory deadline each year, available for download from your Tax documents tab.

8.5 Annual Re-attestation & Storage of Tax IDs

You agree to re-attest to the accuracy of your tax identification information at least once every twelve (12) months, and any time your legal name, address, business registration status, or GST/HST registration status changes. Riant stores your tax identification number in encrypted form; the plaintext value is not displayed in your dashboard after submission and is decrypted only by authorized administrators for the sole purpose of preparing the annual CRA filing described in Section 8.3. Every such decryption is written to an immutable audit log. If your re-attestation lapses, or if Riant cannot substantiate the information you have provided, Riant may hold payouts under Section 6 until the information is refreshed.

9. Cancellations & Disputes

9.1 Provider-Initiated Cancellations

You may cancel a confirmed order only in genuinely exceptional circumstances. Provider-initiated cancellations result in a full refund to the Customer (including any tax collected) and may be recorded against your account as a service-quality event. Repeated provider cancellations may result in reduced visibility, suspension, or termination. Cancellation handling, refund timing, and proportional tax math follow Riant's published cancellation policy.

9.2 Riant's Dispute Authority

You acknowledge and agree that:

• Riant may hold, delay, or cancel any payout pending investigation of a reported issue or dispute regarding your order.
• Riant has sole discretion to determine dispute outcomes, including issuing full or partial refunds, credits, or releasing the payout to you.
• You agree to cooperate with Riant's investigation, provide evidence when requested, and respond to dispute inquiries within 48 hours.
• Failure to respond to a dispute investigation within 48 hours may result in an automatic determination in the Customer's favour.
• Riant's determination on order disputes is final and binding for purposes of payout release.

For details on how order disputes are handled, see Section 13 of the Terms of Service.

9.3 Payout Holds and Clawbacks

If a payout has already been transferred to you and a dispute is subsequently resolved in the Customer's favour, or if a chargeback, fraudulent payment, or other reversal occurs, Riant may deduct the corresponding amount from your future payouts, request a return of funds, or, where amounts cannot be recovered through future payouts, invoice you for the balance, payable within 30 days.

10. Confidentiality & Customer Data

10.1 Confidentiality

In the course of using the Platform, you may receive or have access to confidential information, including Customer personal information (names, addresses, phone numbers, email addresses), order details, transaction data, and any non-public information about Riant's business operations, technology, or commercial terms ("Confidential Information").

You agree to:

• Keep all Confidential Information strictly confidential and use it only for the purpose of fulfilling orders and providing services through the Platform.
• Not disclose, share, sell, rent, or otherwise make available any Customer personal information to third parties for any purpose, including marketing, advertising, or solicitation.
• Implement reasonable security measures to protect Confidential Information from unauthorized access, disclosure, or use.
• Promptly notify Riant of any unauthorized access to or disclosure of Confidential Information.
• Upon termination of this Agreement, cease use of and, where practicable, delete or destroy all Confidential Information in your possession (subject to retention required by law).

10.2 No Off-Platform Marketing to Customers (CASL)

You may not send commercial electronic messages (including email, SMS, or messaging apps) to Customers obtained through the Platform without first obtaining the Customer's express consent independently of the Platform, in accordance with Canada's Anti-Spam Legislation ("CASL"). The mere fact that a Customer placed an order with you through Riant does not constitute consent to receive marketing from you outside the Platform. Order-related, transactional communications conducted through Platform messaging during an active order are permitted and encouraged.

10.3 Customer Data Deletion Requests

When Riant forwards a Customer data-deletion or correction request to you (including requests made under PIPEDA, Quebec's Law 25, or other Canadian privacy legislation), you agree to honour the request without undue delay and to confirm completion to Riant within 30 days, except for information you are legally required to retain (for example, transaction records retained for tax or food safety purposes).

The obligations in this Section 10 survive termination of this Agreement.

11. Fee Circumvention & Off-Platform Transactions

The economic model of the Platform depends on transactions being completed through Riant. You agree not to circumvent the Platform, including by:

• Soliciting, encouraging, or accepting payment from a Riant Customer for an order or service outside the Platform when that Customer was first introduced to you through Riant.
• Offering a Riant Customer a discount, alternative pricing, or any other inducement to transact off-platform.
• Sharing your personal contact information, payment instructions, or external website with a Customer for the purpose of bypassing the Platform.
• Listing on the Platform but routing inquiries or fulfilment through other channels in order to avoid the platform fee.

Penalties. The first confirmed instance of circumvention will result in a written warning and a clawback equal to the platform fee Riant would have earned on the off-platform transaction(s), invoiced to you and payable within 30 days. Subsequent or repeated instances will result in termination of your Provider account, retention of any held payouts pending investigation, and clawback of the platform fees Riant would have earned on the additional off-platform transactions. Riant reserves the right to pursue any other remedies available at law or in equity.

Nothing in this Section restricts your ability to serve customers who you acquired independently of the Platform, or to operate on other platforms.

11.4 Scope of Restriction

The restrictions in this Section apply to any Customer first introduced to you through the Platform, regardless of when that Customer's most recent Platform-facilitated order took place. Any confirmed off-platform transaction with such a Customer obligates you to pay Riant the platform fee Riant would have earned had the transaction occurred on the Platform, invoiced and payable within 30 days, in addition to any other remedies set out above. Nothing in this Section restricts your ability to serve customers you acquired independently of the Platform.

12. Promotional Use & Marketing Rights

Subject to the license in Section 5.2, Riant may feature your business name, logo, portfolio, and Provider story in marketing channels including the Platform, email, social media, blog content, paid advertising, and press materials. You may opt out of forward-looking promotional use by emailing privacy@riant.app. Riant will honour the opt-out within 30 days. Materials already published prior to receipt of your opt-out may remain in circulation, subject to the 90-day survival window in Section 5.3.

13. Geographic Scope & Service Area

Riant is currently launching in the Greater Toronto Area, Ontario. Provider eligibility is gated to supported launch areas. Riant may expand to additional cities or regions at any time, communicated via the Platform; no separate consent is required to operate in newly-supported areas. Riant may also, at its discretion, restrict, change, or wind down service in a given area on reasonable notice.

14. Licenses, Permits & Insurance

You represent and warrant that you hold, and will maintain throughout your use of the Platform, all licenses, permits, registrations, certifications, and insurance coverage required by applicable federal, provincial, and municipal law for the operation of your baking business — including any kitchen registration or inspection required by your local public health unit under Ontario Regulation 493/17 (Food Premises) or equivalent provincial regulation, and any product liability or general commercial insurance required by law or by the venue from which you operate. You are solely responsible for determining what is required in your jurisdiction and for keeping all such authorizations and coverage current.

Riant does not provide and is not required to provide insurance coverage to Providers, and does not verify, audit, or guarantee your compliance with the requirements in this Section. The representation in this Section is a continuing one — breach is grounds for immediate suspension or termination under Section 15.

Independently of any legal requirement, Riant strongly recommends that you carry general liability insurance, product liability insurance for food products, and any professional, business property, or commercial vehicle coverage appropriate to your operations.

15. Account Suspension & Termination

Riant may suspend or terminate your Provider account if:

• You violate this Agreement, the Terms of Service, the Community Guidelines, or applicable law.
• We receive excessive Customer complaints about your products or services.
• Your conduct poses a risk to Riant, other Users, or the Platform.
• You engage in fraudulent or deceptive practices.
• You breach the confidentiality obligations in Section 10 or the fee-circumvention prohibitions in Section 11.
• Stripe restricts, suspends, or terminates your connected account.
• You breach a representation or warranty in Section 3 (Provider Representations), Section 4 (Food Safety), or Section 14 (Licenses, Permits & Insurance), including failure to hold or maintain a required licence, permit, certification, kitchen registration, or insurance coverage.
• For any other reason, at our sole discretion, with or without cause, and with or without notice.

You may terminate your Provider account at any time by contacting us. Termination does not release you from obligations for orders accepted prior to termination, nor does it release any payment, indemnification, confidentiality, or other obligations that survive termination under Section 19.

16. Indemnification

You agree to indemnify, defend, and hold harmless Riant and its officers, directors, employees, agents, affiliates, and subsidiaries (collectively, the "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising out of or relating to: (a) your products or services; (b) your breach of this Agreement; (c) your violation of any law or regulation; (d) your violation of any third-party rights, including intellectual property rights; (e) any claim by a Customer or other third party relating to your activities as a Provider; (f) any food safety incident, allergic reaction, illness, or injury related to your products; (g) your breach of Section 10 (Confidentiality & Customer Data) or Section 11 (Fee Circumvention); or (h) any tax assessment, penalty, or interest arising from your failure to comply with Section 8 (Tax Obligations).

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIANT'S AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT OF PLATFORM FEES PAID BY YOU TO RIANT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL RIANT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF THE THEORY OF LIABILITY.

18. Disclaimers & Provider Warranties

The Platform is provided to Providers on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, Riant disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Riant does not guarantee any specific volume of orders, revenue, or visibility on the Platform.

You separately warrant to Customers and to Riant that your products are fit for human consumption, prepared in sanitary conditions, free from contamination, and accurately described on the Platform. This Section 18 does not limit any non-waivable consumer-protection rights of Customers.

19. Survival

The following provisions survive termination of this Agreement: Section 5.3 (License Survival), Section 8 (Tax Obligations, including reporting and record-retention obligations), Section 9.3 (Payout Holds and Clawbacks), Section 10 (Confidentiality & Customer Data), Section 11 (Fee Circumvention), Section 16 (Indemnification), Section 17 (Limitation of Liability), Section 18 (Disclaimers & Provider Warranties), Section 20 (General Provisions), and Section 22 (Governing Law & Dispute Resolution), together with any other provision that by its nature is intended to survive.

20. General Provisions

• Entire Agreement. This Agreement, together with the Terms of Service, Privacy Policy, Community Guidelines, and any additional Riant policies referenced in any of the foregoing, constitutes the entire agreement between you and Riant regarding your activities as a Provider and supersedes any prior agreements on that subject.
• Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
• No Waiver. A failure or delay by Riant in exercising any right under this Agreement does not constitute a waiver of that right.
• Assignment. You may not assign this Agreement without Riant's prior written consent. Riant may assign this Agreement, in whole or in part, including to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.
• Notices. Riant may give notice to you via email to the address associated with your account or via in-Platform notification. You must give notice to Riant by email to legal@riant.app.
• Electronic Signature. You acknowledge that clicking "I accept," registering as a Provider, or otherwise affirmatively indicating assent constitutes a binding electronic signature under the Electronic Commerce Act, 2000 (Ontario) and Part 2 of PIPEDA, with the same effect as a handwritten signature.
• Independent Determination. The determination of whether any provision of this Agreement is valid or enforceable is to be made on a province-by-province basis and is binding only with respect to the residents of the province in which the determination is made, except as otherwise required by law.
• Provincial Variations. This Agreement is drafted with reference to the food-safety, consumer-protection, employment-classification, and tax legislation of the Province of Ontario, where Riant currently operates. Where you operate in a Canadian province other than Ontario, references in this Agreement to Ontario Regulation 493/17 (Food Premises), the Health Protection and Promotion Act, the Electronic Commerce Act, 2000 (Ontario), or any other Ontario-specific regulation are deemed to refer to the equivalent legislation of the province in which you operate. Riant will publish a Provincial Schedule for each province upon launch in that province; the Provincial Schedule forms part of this Agreement upon publication and supersedes any conflicting Ontario-specific reference for Providers operating in that province.

21. Modifications to This Agreement

We reserve the right to modify this Agreement at any time. For material changes — including changes to the platform fee, payout timing, dispute authority, indemnification, or limitation of liability — we will notify you by email or through the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the modified Agreement. If you do not agree to the modified terms, you must discontinue your use of the Platform as a Provider before the effective date. Termination does not release you from obligations that have accrued prior to termination.

22. Governing Law & Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict-of-law provisions. Disputes arising out of or relating to this Agreement are subject to the dispute-resolution framework set out in the Terms of Service, including any pre-arbitration informal-resolution or mediation step established therein, the binding-arbitration provisions, and the arbitration opt-out described in Section 13.5 of the Terms of Service.

23. Contact Us

If you have any questions about this Provider Agreement, please contact us: